Legal & Policies
Warranty & Service Terms
These Warranty & Service Terms describe the expectations and responsibilities associated with protection and reconditioning services performed by The Ceramic Pros. They distinguish between our workmanship and any manufacturer-backed product warranty that may apply. Results can vary based on vehicle condition, environment, and maintenance.
Last Updated: September 2026
Service Expectations
Our services are designed to help protect, enhance, and preserve your vehicle. Protection products are designed to provide enhanced resistance and long-term protection when properly maintained. Results can vary depending on the age of the vehicle, paint condition, previous repairs, environmental exposure, vehicle use, maintenance, and storage conditions.
Vehicle Condition
The condition of your vehicle at the time of service affects the final result. Pre-existing damage, prior repairs, and overall finish quality may influence what can be achieved. We will communicate any condition concerns we observe before beginning work.
Pre-Existing Damage
Protection and correction services cannot undo pre-existing damage such as deep scratches, chips, oxidation, or clear coat failure that has already occurred. Where possible, we will address these concerns, but some damage may not be fully correctable.
Paint Condition
Paint condition varies between vehicles and even between panels on the same vehicle. Paint correction addresses imperfections to the extent the paint allows, but results depend on the depth and severity of the defects and the available clear coat.
Paint Correction
Paint correction is performed to reduce or remove swirl marks, light scratches, oxidation, and haze. The level of improvement depends on the paint's condition and thickness. We do not guarantee that every imperfection can be completely removed.
PPF Installation
Paint protection film is designed to help protect high-impact areas against rock chips, road debris, and scratches. Installation quality depends on the vehicle's contours and condition. Edges, seams, and coverage areas will be discussed before installation.
Ceramic Coating Installation
Ceramic coatings are designed to enhance gloss, simplify maintenance, and provide enhanced resistance to environmental contamination. A coating is a sacrificial layer and does not make a vehicle impervious to damage. Proper preparation and maintenance are required for performance.
Window Tint Installation
Window tint is designed to reduce heat, UV exposure, and glare while improving comfort and appearance. Tint performance and appearance depend on the film selected and the condition of the glass. Some vehicles may have factory-tinted glass that affects the final result.
Curing Periods
Certain products require a curing period after installation before they reach full performance. We will provide specific guidance on curing times and any precautions to take during that period.
Aftercare Requirements
Proper aftercare is essential to the performance and longevity of protection services. We will provide aftercare instructions specific to the services performed. Failure to follow aftercare guidance may affect results.
Customer Maintenance Responsibilities
Protection is not maintenance-free. Regular, proper washing and periodic maintenance help preserve performance. Neglect, improper washing techniques, harsh chemicals, or abrasive products can reduce the effectiveness and lifespan of protection services.
Inspection Requirements
Some protection packages may require periodic inspection to maintain warranty eligibility. We will communicate any inspection requirements applicable to your service at the time of installation.
Manufacturer Warranties
Where a product such as Ceramic Pro carries a manufacturer-backed warranty, the manufacturer's official warranty terms, eligibility requirements, registration requirements, maintenance requirements, and exclusions control that warranty. The Ceramic Pros does not create, modify, or guarantee manufacturer warranty terms. We are not the manufacturer and cannot speak to the specific provisions of a manufacturer's warranty.
Warranty Registration
Where manufacturer warranty registration is available, we will assist with the registration process. It is the customer's responsibility to confirm registration has been completed and to retain any confirmation provided by the manufacturer.
Warranty Claims
For concerns related to our installation workmanship, please contact us promptly so we can evaluate the issue. For concerns related to a manufacturer's product warranty, claims must be directed to the manufacturer according to their process. We will assist where we reasonably can.
Normal Wear and Tear
Protection services are subject to normal wear and tear over time. Gradual reduction in gloss, water behavior, or film appearance due to age and use is expected and is not considered a defect.
Environmental Damage
Environmental factors such as UV exposure, heat, humidity, acid rain, bird droppings, insect residue, and road chemicals can affect protection and the underlying surfaces. Prompt removal of contaminants is recommended.
Improper Maintenance
Damage or reduced performance caused by improper maintenance, harsh chemicals, automated car washes, abrasive washing, or neglect is not covered.
Accidents and Physical Damage
Protection services do not cover damage caused by accidents, collisions, vandalism, or other physical impacts. In such cases, the affected area may require repair or reinstallation.
Removal / Reinstallation
If film, coating, or tint needs to be removed and reinstalled due to vehicle repair, repainting, or other work, this is a separate service and is not included in the original installation.
Limitations
These terms do not constitute a guarantee that a vehicle will remain free of damage. Protection services are designed to help protect and preserve, not to make a vehicle damage-proof, scratch-proof, or permanently maintenance-free.
How to Request Warranty Assistance
If you believe a concern may be covered, please contact The Ceramic Pros using the information below. Provide your name, vehicle information, and a description of the concern so we can review and respond appropriately.
Questions?
If you have any questions about this policy or our services, please contact The Ceramic Pros directly.