Legal & Policies
Privacy Policy
This Privacy Policy explains how The Ceramic Pros may collect, use, and protect information when you interact with our website, contact our team, request a quote, or request a vehicle assessment. We are committed to being transparent about the information we collect and how it is used.
Last Updated: September 2026
Information We Collect
We may collect information when you submit a contact form, request a quote, request a vehicle assessment, book a consultation, call or text our business, provide vehicle information, opt into email or SMS communications, or otherwise interact with our website.
- First and last name
- Email address
- Phone number
- ZIP code and address, when applicable
- Vehicle year, make, model, color, and condition
- Services of interest and protection goals
- Appointment and scheduling information
- Communications with our business
- Website usage and device information
How We Use Information
Information you provide may be used to respond to your inquiry, prepare an estimate, schedule services, and operate our business. We do not sell your personal information.
- Responding to inquiries and customer service
- Preparing estimates and protection recommendations
- Scheduling and confirming appointments
- Appointment reminders and service follow-up
- Marketing communications where you have provided consent
- Website improvement and business operations
Third-Party Service Providers
We may work with trusted third-party service providers that assist with business operations such as customer relationship management, scheduling, communications, and website analytics. These providers may have access to information needed to perform their functions and are expected to handle it appropriately.
Data Security
We take reasonable measures to help protect the information we collect. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Information that is no longer needed may be deleted or de-identified.
Marketing Communications
With your consent, we may send marketing communications about services, promotions, or updates. You may opt out of marketing emails at any time by following the unsubscribe instructions in the email or by contacting us directly.
SMS / Text Communications
With your consent, we may send text messages for appointment reminders, service follow-up, and other communications. You may opt out of text communications at any time by replying STOP to any message or by contacting us directly. Message and data rates may apply.
Consumer Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, which may include the right to request access, correction, or deletion of your information, and the right to opt out of certain processing. To exercise these rights, please contact us.
Children's Privacy
Our website and services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Information
If you have questions about this Privacy Policy or how we handle your information, please contact The Ceramic Pros using the information provided below.
Questions?
If you have any questions about this policy or our services, please contact The Ceramic Pros directly.